Service has always been one of AMADA’s very top priorities. To further improve the service it offers to its customers in Europe, the AMADA group has now founded an independent company under the name AMADA Service Europe.

IIn addition to its innovative technologies and comprehensive portfolio of solutions, the AMADA Group has firmly established service provision, which is a key element in its customer relations, among its medium and long-term business objectives. That is why AMADA already has a skilled team ready and waiting to provide comprehensive support – from installation and training right through to maintenance and the rectification of downtimes, either locally at the customer’s premises or via remote service. Customers are able to call on a range of services in the form of telephone or IoT support, scheduled maintenance and troubleshooting for their machines. Our range of services also covers spare parts, consumables, tools, software, training, application support and machine relocations. Christophe Sangnier, CEO of AMADA Service Europe, explains the proactive decision to set up a separate service company: “We want to provide the same first-class service quality irrespective of where the customer is located in Europe, including in the newly industrialized economies. The new company has a series of key aims, for example the further enhancement of its service engineers’ qualifications to ensure that they can keep pace with the rapidly evolving world of machine technology. On top of this, we will also continue to improve our delivery times for spare parts and consumables.” The company has its head office in the premises of AMADA France in Paris. At the same time, Sangnier wants to make it clear that AMADA will not be making any changes to the highly-efficient service that customers already enjoy every day from their local service teams. Instead, the creation of AMADA Service Europe will ensure uniform service throughout the whole of Europe, irrespective of where the customer is situated – proactive, fast and professional. In addition to this, the company is working to move ahead in the field of digitalization by offering high-quality, individually tailored industrial IoT services (Internet of Things) in all its markets and business sectors. All of this means that AMADA’s customers will continue to receive top-quality service in the future.

AMADA Webshop: Open for orders round-the-clock

From now on, it will be even easier to purchase tools, consumables and accessories. Customers can now order anything they need quickly and intuitively from the AMADA Webshop seven days a week, round-the-clock and irrespective of their location. All the European sites are connected, making it possible to reduce delivery times. Order confirmations and tracking mean that customers can plan their purchases with confidence. The customer’s order history is stored to simplify order management and streamline reorders.

You will find more on the Webshop at https://webshop.amada.eu/uk_en/

Images: AdobeStock/com/WrightStudio, AMADA-GmbH